LEEX’S Re-Define is a full operational restructuring solution for office buildings facing chronic issues, starting with a 360° audit and rebuilding all SOPs, KPIs, SLAs and staffing models to global standards. By executing the transformation end-to-end, Re-Define eliminates 15–25% operational waste, cuts tenant complaints by up to 90% and restores the building to a stable, well-governed state.
RESTRUCTURE & STANDARDIZATION CONSULTING
Many office buildings in Vietnam suffer from long-standing operational issues due to improper setup from the beginning: escalating costs, high staff turnover, recurring tenant complaints and declining service quality. These signs indicate the need for a full operational restructuring.
LEEX’S Re-Define is designed to rebuild a property’s management system from the ground up. The process begins with a 360-degree audit covering technical systems, cleaning, security, processes, OPEX, staffing and vendor performance. Based on this assessment, LEEX’S develops a completely new operational model, standardized SOPs, KPIs and SLAs and a redesigned staffing structure aligned with global best practices.
Beyond consultancy, LEEX’S executes the transformation by retraining onsite personnel, renegotiating vendor contracts, establishing a clear three-level escalation framework and supervising the new model for 60–90 days to ensure real adoption.
Re-Define typically eliminates 15–25% of operational waste, reduces up to 90% of tenant complaints and returns the building to a stable, properly governed state — ready for the next phase of optimization.